Our Commitment to Privacy

At HaulCat, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery marketplace platform.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our services, we collect:

• Account Information: Name, email address, phone number, profile photo
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Identity Verification: Driver's license, insurance documents (for drivers)
• Delivery Information: Pickup and delivery addresses, item descriptions, delivery instructions
• Communications: Messages sent through our platform, customer support inquiries

1.2 Information Automatically Collected

We automatically collect certain information when you use HaulCat:

• Location Data: Real-time GPS location (with your permission) for delivery tracking
• Device Information: Device type, operating system, browser type, IP address
• Usage Data: Pages visited, features used, time spent on platform
• Transaction Data: Delivery history, ratings, reviews, payment transactions

1.3 Information from Third Parties

• Background check providers (for driver verification)
• Payment processors
• Social media platforms (if you choose to link accounts)

2. How We Use Your Information

We use your information to:

• Provide Services: Connect customers with drivers, process deliveries, facilitate payments
• Improve Platform: Analyze usage patterns, enhance user experience, develop new features
• Communication: Send delivery updates, notifications, promotional offers (with your consent)
• Safety & Security: Verify identities, prevent fraud, ensure platform integrity
• Customer Support: Respond to inquiries, resolve disputes, provide assistance
• Legal Compliance: Comply with legal obligations, enforce our Terms, protect rights
• Marketing: Personalize your experience, show relevant content and offers

3. Information Sharing and Disclosure

3.1 With Other Users

To facilitate deliveries, we share:

• Customer name and contact info with assigned drivers
• Driver name, photo, vehicle info, and ratings with customers
• Delivery addresses with relevant parties

3.2 With Service Providers

We share information with trusted third parties who help us operate:

• Payment processors (Stripe, PayPal)
• Cloud hosting providers
• Analytics services
• Customer support tools
• Background check services

3.3 For Legal Reasons

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms and Conditions
• Protect the rights, property, or safety of HaulCat, users, or the public
• Prevent fraud or security threats

3.4 Business Transfers

If HaulCat is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement robust security measures to protect your information:

• Encryption: All data transmitted is encrypted using SSL/TLS protocols
• Access Controls: Limited employee access on a need-to-know basis
• Secure Storage: Data stored on secure, encrypted servers
• Regular Audits: Security assessments and vulnerability testing
• Payment Security: PCI-DSS compliant payment processing

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Objection: Object to certain types of processing
• Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@haulcat.com

6. Location Data

HaulCat uses location data to:

• Show nearby delivery opportunities to drivers
• Provide real-time delivery tracking
• Calculate accurate delivery distances and pricing
• Improve service quality and efficiency

You control location permissions:

• Enable/disable location services in your device settings
• Location is only collected when the app is in use (drivers) or during active deliveries
• Disabling location may limit functionality

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in
• Analyze platform usage and performance
• Personalize content and advertisements

You can control cookies through your browser settings.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you close your account, we delete or anonymize your data within 90 days, except where retention is required by law.

9. Children's Privacy

HaulCat is not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification. Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices: